Frequently Asked Questions
How long does shipping take?
Usually 2-3 business days, but that could vary due to on-going supply chain issues.
Do you ship internationally?
Please contact us regarding international delivery.
Do your prices include GST?
Yes our prices include 15% GST.
Do we provide installation services?
Yes we love selling smiles. We offer full installation services throughout New Zealand specialising in AV, Networking, Automation, Security and CCTV solutions. Contact us now for more information.
Payment & Warranty
What forms of payment do you accept?
We accept all major types of payment but wil not accept magic beans.
What are your Terms & Conditions?
We stand behind the products we sell. Our hand selected brands are backed by a minimum of 12 months but depending on the products could be up to 60 months.
What is your refund policy?
Please choose carefully. If you change your mind or if the item is a gift, it is The Sound Store Policy to not offer refunds. We are more than happy to offer an exchange or store credit providing the item is in as purchased condition and that proof of purchase is provided. If the goods are faulty we will meet our obligations under the Consumer Guarantees act to provide a remedy. It is our store policy to send all faulty goods to an Authorised Service Agent for assessment.
What's the deal with the Sonos 24 Month Warranty?
Sonos - Our 100 day return policy / Your right to withdraw the purchase
We are confident that you will love your new Sonos product, however, if you are unsatisfied for any reason, simply let us know within 100 days. Upon receipt of the returned goods, we will organise a refund for the full purchase price back on the payment method that made the initial purchase. If you need to return a product from outside of the Auckland Region, please contact The Sound Store. Shipping charges may apply. In order to return your Product under the 100 day return policy, please check that: You have purchased the product directly from The Sound Store (via our store in Newmarket or via the Sound Store Website); You contact The Sound Store and begin the return process within 100 days from the original shipment/purchase date; The product is returned in the original Sonos packaging, with all materials included, and in new or as-new condition; and You strictly follow the Sound Store return instructions.