Frequently Asked Questions

Here are the questions we are most frequently being asked:


Generally 2-3 business days but could vary due to Covid 19 delays not in our control

Please contact us regarding international delivery.

Yes our prices include 15% GST.

Yes we love selling smiles. We offer full installation services throughout New Zealand specialising in AV, Networking, Automation, Security and CCTV solutions. Contact us now for more information.

Payment & Warranty

We accept all major types of payment but will not accept magic beans.

We stand behind the products we sell. Our hand selected brands are backed by a minimum of 12 months but deopending on the products could be up to 60 months.

Please choose carefully. If you change your mind or if the item is a gift, it is The Sound Store Policy to not offer refunds. We are more than happy to offer an exchange or store credit providing the item is in as purchased condition and that proof of purchase is provided. If the goods are faulty we will meet our obligations under the Consumer Guarantees act to provide a remedy. It is our store policy to send all faulty goods to an Authorised Service Agent for assessment.