Terms of service

Last updated: January 7, 2026

1. About Us

This website is operated by Simply Sound Limited, trading as The Sound Store (“we”, “us”, “our”). We operate an online store and a physical retail store in New Zealand.

By accessing or using our website, you agree to these Terms of Service. If you do not agree, please do not use this website.

2. Use of Our Website

You agree to use this website for lawful purposes only.

You must not:

  • Use the website for illegal or fraudulent activities
  • Interfere with the operation or security of the website
  • Use the website in a way that causes harm to us or other users
  • There are no age restrictions for using our website.

3. Accounts and Customer Information

To place an order online, you may be required to provide personal information, including:

  • Name
  • Email address
  • Phone number
  • Billing and/or delivery address

You agree that all information provided is accurate and up to date. We are not responsible for issues caused by incorrect details supplied by you.

4. Products and Services Products

We sell physical products through our website. All prices are listed in New Zealand Dollars (NZD) unless stated otherwise.

Installation Services:

We advertise installation services on our website. Installation services are not booked online and must be arranged by contacting us directly via phone, email, or in person.

5. Payments

Payment is required at the time of purchase for all online orders. We reserve the right to cancel or refuse any order if we believe there has been an error, misuse, or fraudulent activity.

6. Refunds, Exchanges, and Warranty

We do not offer refunds for change of mind.

Exchanges may be offered at our discretion.

If a product has a manufacturer fault and is under warranty, we will repair or replace the product.

All products come with a minimum 12-month warranty, unless otherwise stated.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.

7. Reviews and Comments

Customers may leave reviews or comments on our website.

You must ensure that any content you submit:

  • Is lawful and respectful
  • Does not contain offensive, misleading, or defamatory material

We reserve the right to remove any reviews or comments at our discretion.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Text
  • Product descriptions
  • Brand logos

is owned by or licensed to Simply Sound Limited or with permission from our suppliers, manufacturers, and brand partners and is protected under New Zealand intellectual property laws. You may not copy, reproduce, or use any content without our written permission.

9. Privacy

We collect personal information only as necessary to process orders, provide services, and communicate with customers.

We do not sell or share customer information with third parties.

All personal information is handled in accordance with the Privacy Act 2020 (NZ). Please refer to our Privacy Policy for further details.

10. Limitation of Liability

To the maximum extent permitted by New Zealand law:

We are not liable for any indirect or consequential loss arising from the use of our website or products.

We do not guarantee uninterrupted or error-free access to our website.

11. Suspension or Termination

  • We may suspend or terminate access to our website if a user:
  • Breaches these Terms of Service
  • Engages in fraudulent, unlawful, or harmful behaviour
  • Misuses the website

12. Governing Law

These Terms of Service are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts, with venue in Auckland.

13. Changes to These Terms

We may update these Terms of Service at any time. Changes will take effect once published on our website. Continued use of the website indicates acceptance of the updated terms.

14. Contact Us

For any questions about these Terms of Service, please contact us using the details provided on our website or visit our physical store.